Our professional after-sales team is dedicated to delivering exceptional service to ensure your utmost satisfaction. With our 24/7 customer service availability, we are always ready to address your concerns and inquires. Your satisfaction is our priority, and we are devoted to making it right for you.
Prompt Email Response
We guarantee replies to your emails within 2-3 hours, ensuring timely and effective communication.
Accountability and Discounts
We rectify significant errors on our part and offer discounts for repeat orders and large orders.
Continuous Improvement
We actively use your feedback to enhance our products and services, striving to exceed your expectations.
Problem Resolution Support
Our dedicated team provides prompt solutions and technical assistance for issues you may encounter.
Aftersales
Prompt Email Response
We guarantee a rapid response time to your emails, addressing your inquiries and concerns within 2-3 hours. Our dedicated team ensures that you receive timely and effective communication, keeping you informed every step of the way.
Accountability and Resolution
In the event of any significant errors on our part, we are committed to rectifying the situation. As a gesture of our commitment to your satisfaction, we provide a discount on your next order, ensuring that every experience you have with us is a positive one.
Problem Resolution Support
Understanding that hotel key cards are consumables and are regularly reordered, we offer dedicated support for any issues you may encounter, particularly with chip cards or magnetic stripe cards. Our team is available to provide prompt solutions and technical assistance to ensure your operations run smoothly.
Resources
Product Resources
To help you maximize the use of our products, we provide comprehensive resources such as FAQs , artwork guide, artwork templates, and our latest product catalogues . These documents showcase our newest offerings and are designed to assist you in making informed decisions about your purchases.
Improvement
Continuous Improvement Through Feedback
We value your feedback and use it actively to enhance our products and services. By incorporating your suggestions and addressing your concerns, we continuously strive to exceed your expectations and improve our offerings.
Regular Blog Updates
Stay informed with our regular blog posts that cover a variety of topics relevant to our industry. Our content includes detailed product introductions, such as the differences between various chip types and the specifics of magnetic stripe technology. We also delve into material options like wood and paper cards, providing insights into their benefits and applications. Additionally, our blog keeps you up-to-date with the latest industry trends, such as new releases from leading door lock companies and the push towards environmentally friendly hotel key cards. Technical discussions on how magnetic stripe or chip cards operate to unlock hotel doors are also featured, ensuring you have a deep understanding of the technologies involved.
Loyalty and Volume Discounts
We appreciate the trust and loyalty of our returning customers. To show our gratitude, we offer special discounts for repeat purchases and provide volume discounts to customers who order in large quantities. This is our way of saying thank you for your continued business and trust in our products.
By enhancing our after-sales services in these ways, we aim to build lasting relationships with our customers, ensuring their satisfaction and loyalty. Our team is committed to delivering exceptional service and support, making your experience with us as smooth and rewarding as possible.